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Frequently Asked Questions
I drove the route in my car and we live more than the stated walking distance from school. Why does my child not qualify to ride the bus?
We measure the distances with a special computer mapping software. These distances are calculated by the radial distance to the school.
What if my child will be going with a friend on a different bus or getting off at a different stop?
Provide a note containing your child's name, route number, your name, your signature, the route number the child will be riding, the bus stop where he/she will be exiting, and with whom the child is going home. Please have a school administrator sign the note. If they do not sign the note, your child can't ride another bus or get off at a different stop. This also includes high school students.
If my child is a kindergartner, do I have to meet them at the bus stop if they do not get off with an older sibling?
YES! For student safety our drivers have been instructed to not let a kindergarten student depart the bus without a parent or older sibling (3rd grade or above). The bus driver will return your child to school.
Where is my child's bus stop?
We have a system that will automatically give you your bus information based on your address. You may access this information at Bus Stop Locator (the link is available the week prior to the start of each school year). If you still have questions regarding the bus, please contact your school. If the school staff cannot help you, they will know who to contact and will assist you.
What if my child is late getting home?
If your child fails to return home at his/her expected time, contact the school first. Please keep in mind there may be many reasons for a bus to be late on its route, you will be notified via auto-dialer.
What if my child receives a conduct report?
The District maintains a discipline procedure to ensure students follow the student and conduct safety rules. All bus discipline issues will be handled by the school. Please refer to your Student/Parent Handbook for more information on the discipline process.
What information should I have ready when I call Transportation?
You should know your child's route number as well as the school, child's name and stop location.
To whom should I report my address or telephone number change?
The school should be contacted as soon as possible with information on address or telephone number changes. Once the school has properly recorded this change into the district student database it will take approximately three days to implement transportation service changes if appropriate.
How will I be notified of a change to my child's stop time or stop location?
The Transportation Department prints a form every time a student's stop assignment or time is changed. These forms are distributed to students by the bus driver when the students depart the bus on their way home from school. The schools are notified and the information will be posted to our Bus Stop Locator as well.